Back in the Dark Ages called the early-90s, there were many conveniences that were not available to the average gamer. It is easy to take for granted nowadays, but the very idea of a complete game map was reserved for those who could buy them from magazines or player's guides. And in extreme cases, you could actually call a special number to get some help when you are stuck! Nintendo, in particular, had a hotline manned by Nintendo Game Play Counselors (as they were called). This hotline was active and operated in-house by Nintendo for a whopping 18 years (1987 to 2005).
One recent discovery related to this is the Super-Secret Super Metroid Map. This was used by these Game Play Counselors to help weary players lost without a clue… a map painstakingly hand drawn by one of the game's Japanese developers!
The Secret Weapon of Nintendo Game Play Counselors
On the Twitter account Art of Nintendo Power, a picture was shared of this super-secret developers' Super Metroid map! Art of Nintendo Power often shares various Nintendo artwork, photos, and conversation pieces from Nintendo's past. In this particular tweet, it shows the original hand drawn Super Metroid map used by Nintendo game counselors.
As mentioned earlier, the absence of affordable and readily available internet back in the 1990s meant there were no Wikis, no downloadable guides, not even FAQs to look at (even for those with an AOL account and 56 Kbps modems). If you didn't have a copy of a specific Nintendo Power for a game or one of the many official guides, you were stuck with trial and error. That is, unless you called the special 1-900 hotline number. Nintendo players were running to these game counselors, lest they be stuck for hours. Of course, then they'd have to contend with the phone bill once their parents find out!

