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Unusual Request
SuperMep!
(gorgeroth)
Member Since: 2004-06-08
Posts: 3193
Location: San Francisco
Posted: 2008-02-01 5:20 PM PST
A user from another forum is requesting help with his issue. I have chosen to post this issue for him seeing as he can't access anything related to Xfire.

Here is the link:

http://www.techsupportforum.com/gaming-forum/pc-gaming-support/216928-xfire.html

And in case it is unreachable I will also post his problem here.

Quote from ManaDragonWhy ask about xfire on techsupportforum? Well because I can't even load their webpage! It's pretty odd, I hope someone has an answer . . .

I can't access xfire.com

*****Xfire has a tool you can download where you can instant message people while you're in your game. It's also used to see what games you commonly play and if you're inside that game or not.*****


Anyway, I've turned off my firewall, (turned it back on), used I.E. over FireFox, and still can't access xfire.com

A friend sent me the installer and I install the program successfully and try to log on with my old name and password. It performs a "DNS Lookup" and then disconnects and reconnects . . . (This is within the program window)

Then I try to Retrieve my password or Re-Register and it tries to load Xfire pages, which it can't.



So somehow I can't do anything.... Xfire-wise. I reformatted my computer in early December and haven't touched Xfire until today. Does anyone have any idea or suggestions? I haven't used Xfire in (according to a friend) 163 days. :4-dontkno


(I put this topic in the Gaming PC since XFire is a gaming instant messaging program, I figured I'd post it here.)

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iR. (SOC) Zonic {CHANNNGE
(zonic0)
Member Since: 2007-02-08
Posts: 128
Location:
Posted: 2008-02-01 9:05 PM PST
wat version of ie does he have


i suggest upgrading ie if he doesnt have 7 yet

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~[LP]~ WonderGamer
(wondergamer1978)
Member Since: 2005-07-17
Posts: 9939
Location: Utah
Posted: 2008-02-01 10:59 PM PST
Sounds like either his ISP has blocked Xfire.com, Xfire.com has been blocked on his modem or he's received an IP ban from Xfire. Have him try pinging xfire.com. If it times out, then my assumption is correct. In that case, have him check his modem to make sure that site blocking does not have Xfire.com in it. Next step would be to check with his ISP to see if Xfire.com has been blocked.

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iR. (SOC) Zonic {CHANNNGE
(zonic0)
Member Since: 2007-02-08
Posts: 128
Location:
Posted: 2008-02-02 10:15 AM PST
and if that doesnt work then try my idea

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~[LP]~ WonderGamer
(wondergamer1978)
Member Since: 2005-07-17
Posts: 9939
Location: Utah
Posted: 2008-02-02 2:57 PM PST
If he times out when pinging, then installing/reinstall any browser is not gonna help. He needs to get his DNS server to recognize Xfire.com before he'll be able to do anything with any browser.

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SuperMep!
(gorgeroth)
Member Since: 2004-06-08
Posts: 3193
Location: San Francisco
Posted: 2008-02-03 10:01 PM PST
Quote from wondergamer1978Sounds like either his ISP has blocked Xfire.com, Xfire.com has been blocked on his modem or he's received an IP ban from Xfire. Have him try pinging xfire.com. If it times out, then my assumption is correct. In that case, have him check his modem to make sure that site blocking does not have Xfire.com in it. Next step would be to check with his ISP to see if Xfire.com has been blocked.


Hmm interesting idea. I'll post that for him on the other forum.

Thank you!

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[Xfire] OneSoul
(onesoul)
Member Since: 2005-02-02
Posts: 2453
Location: Xfire HQ in California
Posted: 2008-02-04 10:13 AM PST
Quote from wondergamer1978If he times out when pinging, then installing/reinstall any browser is not gonna help. He needs to get his DNS server to recognize Xfire.com before he'll be able to do anything with any browser.

We discard ping packets, so that test will always fail.

Better test:
- start - run - cmd
- nslookup www.xfire.com
(The www.xfire.com address should be 206.220.42.156.)
- nslookup cs.xfire.com
(The cs.xfire.com address should be 206.220.42.147.)

Another test:
- telnet 206.220.42.147 25999
- type in 'test' (without quotes) and the server will answer 'success'

If these fail, then look at your firewall settings.

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-- onesoul, Xfire Admin since early 2005
 
manadragon
Member Since: 2007-07-14
Posts: 1
Location:
Posted: 2008-02-07 5:10 AM PST
Hey guys - sorry to bother you with my troubles and thanks for your help on this side.

I'm on another computer however, so I haven't fixed the problem but I feel that all the signs are pointing to my roomie's modem.

Thanks for narrowing my search to find the problem!
 
SuperMep!
(gorgeroth)
Member Since: 2004-06-08
Posts: 3193
Location: San Francisco
Posted: 2008-02-07 8:23 AM PST
Quote from manadragonHey guys - sorry to bother you with my troubles and thanks for your help on this side.

I'm on another computer however, so I haven't fixed the problem but I feel that all the signs are pointing to my roomie's modem.

Thanks for narrowing my search to find the problem!


Mana if you want repost to your original post on techsupport and we can guide you through possibly accessing your router/modem to solve this issue.

Thank you for the update Onesoul!

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