Support Update
Support UpdateHello all,
The Support Dept. continues to develop and expand to meet the needs of an ever increasing user base. Since the release of VU 9.1 and the Christmas holidays, we are aware that response times have been regrettably long. We hope to be back to our normal schedule very soon and we apologize for the delay.
As mentioned in a previous Support Update, our goal is 24/7 customer support. Achieving this remains our top priority. Therefore, this year will see changes which will bring us a step closer to achieving this goal. For example, we have well progressed plans to open a Support Dept. in the US time zone and to offer full weekend support as of Q2 this year.
We also plan to rationalize the Support section of the website. For example, we will update the Support Categories to achieve better statistics on user problems and inquiries. The first step will be taken today and you will notice that some of the Support Categories have changed names and that new Support Categories have been...
2008-01-23 10:42 AM PST by
Dr. Almon Duchev (cougarpt)
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